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What is the status of a claim?

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At any time, you can log in to your Zane Benefits online account ( to see the status of your claim.

How to Check the Status of Your Claim

Your homepage shows an Account Dashboard, where recent claims will show under Pending, Approved or Rejected.  

To view the details of the claim, click on the claim number.
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The claim detail page will show what documentation (if any) is currently attached and what emails have been sent about the claim.  This will help tell you what we need to approve the claim.
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For a Detailed Look at All Claims...

For a more detailed look at all claims, click on Main Menu > Account Activity > View Claims.
View All Claims

Claims will be listed by status (pending, approved or rejected).  Click on claim number to view details of the claim.

Check Your Email for Updates, Too...

You will also receive emails when your claim is received, approved, if we have questions, or if the claim has been rejected.  


If you have additional questions about the status of your claim, please contact us at 800-801-1716 or
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Disclaimer: The information provided on this website is general in nature and does not apply to any specific U.S. state except where noted. Health insurance regulations differ in each state. See a licensed agent for detailed information on your state. Zane Benefits, Inc. does not sell health insurance. None of this information should be taken as legal or tax advice.