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How to renew an expiring or expired recurring claim

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All recurring claims expire after 12 months.

If your recurring claim has expired, you will need to submit a new recurring claim online, by fax, or by mail with current documentation.

If your recurring claim has not expired, you will also need to submit a new recurring claim with current documentation - however there are two important items to check when submitting a new recurring claim if your previous recurring claim has not yet expired:

  1. Check “Submit as a Recurring Claim”

  2. Click box to replace existing policy

You will receive an email saying that the previous recurring claim has been cancelled, and you will receive a second email when the new recurring claim has been approved.

Update Recurring Claim

Did your policy change in the past?

If your policy amount changed in the past (ex: last month), we can help you fix the amounts that were approved at the incorrect amount.  When you submit your new recurring claim, enter the "start of coverage" as the date your policy changed, even if it's in the past.  When we process your claim we will make corrections to claim amounts that were approved.  For example, we will make corrections to add or subtract amounts depending on if your policy amount has increased or decreased.  In this case, you will see corrections on your ledger.

Tip:  To prevent these corrections to your ledger, remember to submit a new recurring claim before your insurance premium amount changes.

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Disclaimer: The information provided on this website is general in nature and does not apply to any specific U.S. state except where noted. Health insurance regulations differ in each state. See a licensed agent for detailed information on your state. Zane Benefits, Inc. does not sell health insurance. None of this information should be taken as legal or tax advice.