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How to update, add or delete claim documentation

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If you've already submitted a claim (reimbursement request) and need to update, delete, or add new documentation, follow these simple steps:

1. Log in to your Zane Benefits online account 

Go to and log in with your username and password.

2. Find the pending claim

From your homepage, find the pending claim and click on the claim number.
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Tip:  If the claim has been rejected, you will need to submit a new claim.

3. Update or add documentation

Once the pending claim is open, you can "attach more documentation" or delete ('X') existing documentation. You can attach up to three (3) supporting documents for each claim. Here's an example of a pending claim without documentation attached.
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Note:  When you change your documentation, our system automatically notifies us to review the claim again.

How to fax or email documentation

Alternatively, you can send documentation via fax or email (reference the claim number on any correspondence).

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Disclaimer: The information provided on this website is general in nature and does not apply to any specific U.S. state except where noted. Health insurance regulations differ in each state. See a licensed agent for detailed information on your state. Zane Benefits, Inc. does not sell health insurance. None of this information should be taken as legal or tax advice.