If you've already submitted a claim (reimbursement request) and need to update, delete, or add new documentation, follow these simple steps:
1. Log in to your Zane Benefits online account
2. Find the pending claim
From your homepage, find the pending claim and click on the claim number.
Tip: If the claim has been rejected, you will need to submit a new claim.
3. Update or add documentation
Once the pending claim is open, you can "attach more documentation" or delete ('X') existing documentation. You can attach up to three (3) supporting documents for each claim. Here's an example of a pending claim without documentation attached.
Note: When you change your documentation, our system automatically notifies us to review the claim again.
How to fax or email documentation
Alternatively, you can send documentation via fax or email (reference the claim number on any correspondence).
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